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Google Ads

Google Ads
Formerly AdWords

Overview

What is Google Ads?

Google Ads (formerly AdWords) is Google's pay-per-click online advertising program. With Google Ads users set their budget and choose where their ads appear in search listings, and on partner websites. Google Ads uses cost-per-click (CPC) bidding.

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Recent Reviews

Ad Management with Google Ads

10 out of 10
January 23, 2023
Google Ads is a very platform to manage paid advertising that is sought to be shared within the Google search engine as well as the allies …
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Best Ads Campaign Tool.

9 out of 10
October 12, 2022
We use Google Ads to reach prospects with very high intent. We have been using this for more than five years now, and it has always worked …
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Google Ads = ROAS

8 out of 10
May 17, 2022
Incentivized
We use Google Ads to support priority campaigns to drive traffic to certain areas of our site, specific products, etc. The platform offers …
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Worst customer service ever!

1 out of 10
May 04, 2022
I use it to advertise my services. The problem is that my ad was suspended and it is impossible to get in touch with a human to figure out …
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SAVE YOUR MONEY THEY ARE A SCAM

1 out of 10
March 17, 2022
SAVE YOUR MONEY!!!!!!!!! THEY ARE THIEVES. FIRST THEY OVERCHARGE FOR PPC ADS, THEN THEY WILL SUSPEND YOUR ACCOUNT FOR NO REASON AND WHEN …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Google Ads?

Google Ads (formerly AdWords) is Google's pay-per-click online advertising program. With Google Ads users set their budget and choose where their ads appear in search listings, and on partner websites. Google Ads uses cost-per-click (CPC) bidding.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

5 Minutes Guide: How to Setup Google Ads Account [2021]

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How to create Google Ads Tracking Template URL with example? Campaign URL Option in Google Ads 2021

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Upload to AdWords (Demo)

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Google Analytics tutorial for Beginners

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Google Web Designer for Google Ads Demo

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Quick Start Guide To Google Ads For Beginners: Create Your First Campaign In 20 Minutes

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Product Details

What is Google Ads?

Google Ads (formerly AdWords) is Google's pay-per-click online advertising program. With Google Ads users set their budget and choose where their ads appear. There's no minimum spending commitment, and the program can be paused or stopped at anytime. With Google Ads the user reaches people as they search for words or phrases as they browse websites. Ads can appear in Google search listings and on partner websites. Remarketing and retargeting techniques can be applied to increase return traffic and make sales. With cost-per-click (CPC) bidding, Google Ads charges users when visitors click on ads.

Google Ads Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Google Ads (formerly AdWords) is Google's pay-per-click online advertising program. With Google Ads users set their budget and choose where their ads appear in search listings, and on partner websites. Google Ads uses cost-per-click (CPC) bidding.

Reviewers rate Support Rating highest, with a score of 8.9.

The most common users of Google Ads are from Small Businesses (1-50 employees).
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Reviews and Ratings

(1286)

Attribute Ratings

Reviews

(1-25 of 63)
Companies can't remove reviews or game the system. Here's why
Danilo Roberto Zerón | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Google Ads offers all eligible 501(c)(3) non-profit organizations the annual grant credit amounting to a maximum of $120,000 of advertising credit via Google Ads. The primary objectives that this completely free advertising credit affords our organization include, fundraising opportunities, general brand awareness, recruiting for volunteers, and promoting special events within the community.
  • Keyword-Based Targeting.
  • Integration with Google Analytics.
  • Lead Generation, Brand Awareness, and Website/Phone Call Traffic.
  • User Interface & Algorithms Dictating Ad Auction Regularly Change.
  • Google Ads Support "Strategists" Recommend Ill-Advised Structural Account Changes Far Too Often.
  • American/Fluent-English-Speaking Customer Phone Support Only Available for Accounts with Massive Advertising Budgets.
Google Ads is well-suited for organizations seeking to utilize Search Engine Marketing as a medium for increasing brand awareness, promoting direct response marketing offers, achieving & sustaining ROAS (i.e. Return on Advertising Spend) or ROI (i.e. Return on Investment) via an online mechanism, generating highly-qualified online leads via website or phone call traffic, and scaling an organization's business or revenue growth.
Score 10 out of 10
Vetted Review
Verified User
We are using Google Ads primarily for user acquisition. We use Google Ads for acquiring high intent users. Google Ads cater to our a marketing plan roadmap that typically includes various forms of advertising on different networks. We also use it for brand awareness purposes. The overall result has been better than other advertising channels or platforms.
  • Acquiring high intent users
  • Better conversion rates than other marketing channels
  • Easy creation of ads
  • Real time data
  • Performance Max campaign is like a Black box
  • Display campaigns has produced poor result for us, same goes with the discovery campaigns
  • In my opinion, ad policies are a nightmare
I would suggest using the Google Ads for the businesses where search volume is high and prospecting users already know what to expect when searching for a product or services by typing in a keywords on Google. I would not recommend Google Ads for business where the search volume or the product is not so popular or familiar among the target users as having no keyword volume might hurt the performance
May 17, 2022

Google Ads = ROAS

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Google Ads to support priority campaigns to drive traffic to certain areas of our site, specific products, etc. The platform offers the potential to reach new users, retarget existing ones, and overall drive sales that we otherwise could have or would have missed out on. The best part of the platform is the ROAS, as clicks are usually pretty cheap for very good returns
  • Reaching new customers
  • Easy to use platform
  • Good ROAS
  • You can only have one draft campaign at a time
  • Certain functions are hard to find (setting monthly budget)
  • The recommendations can be better, ie keyword suggestions are not always relevant
Google Ads are great for companies looking to drive traffic, sales, etc that have the budget to bid on certain keywords. The platform can give small to medium size companies a chance against larger ones. One scenario where Ads may not work is for smaller businesses who don't have the budget to bid on certain keywords because the CPC is too expensive.
Phil Parrish | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our agency utilizes the Google Ads platform within our Client Services department. We actively manage the Google Ads platform to provide campaign management services for our clients with the following Google Ads products: paid search, Google Shopping campaigns, YouTube, and app install campaigns. The Google Ads platform helps our agency develop keyword strategies, targeting strategies, and helps us optimize our client's campaign performance. The Google Ads platform is a key part of our ad tech stack and it saves our team a lot of time managing Google campaigns.
  • Paid search (PPC) campaign management
  • Keyword planning and analysis
  • App install campaigns
  • Google shopping campaigns for direct response
  • Advertising on YouTube
  • Bid and budget management
  • Conversion tracking
  • Lack of hands-on customer support and dedicated account management resources
  • Google automatically turns campaigns on - they should make it easier to set launch dates in the future
  • Doesn't integrate well with third-party technology platforms
If you are a small business looking to get started in digital advertising, Google Ads is a great product because there is no additional cost to license the technology - you simply pay when users click on your ads and are redirected to your website. Google also provides a wealth of training and tutorial content to get you up and running. While the Google Ads platform is suitable for small businesses, it is also a technology that can scale with your organization. Our agency manages millions of media dollars in Google Ads, and many mid-market to enterprise brands manage the Google Ads platform in-house. If you are a small business getting started in Google Ads, you need to invest the time to learn the system because you will receive little to no support from Google's account management department.
Michael Shooster | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
search advertising
  • bid process
  • responsive ads
  • campaign setup
  • support
  • response time
I wouldn't recommend this application to anyone who didn't already know how to use it. You will waste a lot of money and time before realizing how important negative keywords are at stopping waste because nobody from Google / Alphabet ever mentions it. Anytime you have a problem, good luck reaching someone who is more than a message taker, and who has good communication skills.
Score 4 out of 10
Vetted Review
Verified User
Incentivized
We use it to market events and fund-raising functions. We need more attendees to business events and we need to raise funds. We use Google Ads to get the awareness of our company! It's difficult to get attendees to live events after Covid 19. We also use the keyword planner tool to research keywords to use in designing websites for ourselves and others.
  • Keyword Planner.
  • Demographic Targeting.
  • Location Targeting.
  • Budgeting and lack of controlling and stopping the amount spent.
  • It's very challenging to create display ads.
  • It's very difficult to use Ad groups.
  • If it was easier to create ads more people would use it.
It's a great tool for Keyword Research using Keyword Planner but now you can only use Keyword Planner with exact numbers if you are running a campaign. Google Ads is really good for YouTube ads.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Working at a Marketing Agency, we used Google AdWords on behalf of clients' advertising plans/needs. We would create a marketing plan that typically included a variety of forms of advertising, where Google Ads always took place. We'd focus on using Google Ads to generate more clicks to the website or direct calls to the business phone number. It was always a great way to engage with local customers, specific demographics, and target regions.
  • Provides real-time data on insights.
  • Easy to create ads.
  • Ability to easily learn with online platforms.
  • Updates on when your budget is close to stopping.
  • Ability to add more characters.
  • Easier ability to monitor quick changes.
We specialized in working with clients within the healthcare industry. As you can imagine, people are always searching for new doctors, dentists, offices, etc. Using Google Ads, we were able to target specific regions, or online searches, that allowed for the businesses we were advertising on behalf of to pull up first in a Google Keyword Search.
Thomas Holland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It allows us to advertise to people based on what they are searching for at that moment. There are also tools to create an informed campaign like Keyword Planner and estimates based on what type of campaign. Lastly, it's pretty versatile as it covers Google Search ads, Google Display (and the partner network), and YouTube.
  • Relevant ads upon search
  • Audience targeting
  • Keyword research
  • Ad campaign versatility
  • Keyword tool could be better
  • Traffic estimates
Everyone Googles things, and showing up at the top of that page is crucial to getting the leads you are looking for. If you are looking for awareness, Google Display does that. There is a benefit to seeing an ad, even if it's not clicked on (of course, we all want the clicks, though). For eCommerce, there are also product feeds. Literally a ton of reasons to use Google Ads.
Aditya Rai | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Ads has been an integral part of my marketing strategy. I've been using it for the last many years for the clients I manage. It helps in scaling business, increasing revenue, driving relevant traffic, and many more such benefits. For eCommerce clients, the Google Ads platform is really a boon. With the help of Google Ads, I've helped clients scale their business 2x revenue to 10x revenue in a year or two, and that's an amazing achievement for small business owners. For anyone who wants to go online and advertise their products, Google Ads should be the number one priority. It is also recommended to have a dedicated PPC executive handling Google Ads job and managing the day-to-day execution and optimization as sometimes it can be burdensome while looking into other business-related entities. Talking about reporting, it has several reports available at the campaign, adgroup, ads, and keyword level. One can easily get to know about audiences, demographics, auction insights, and many more reports available and can be scheduled to the mailbox that has access to Google Ads account.
  • Automated targeting via Smart Shopping campaign. It's one of the best campaign types in Google Ads. In the beginning, you may see lower revenue and ROAS, but once you give some meaningful time to your campaign, it is most likely to perform well.
  • Smart bidding strategies: Google Ads has developed some really great bidding strategies such as maximizing conversion and maximizing conversion with ROAS settings. Based on one's requirement and their goal with revenue and target ROAS, they can choose the appropriate bidding strategy.
  • Reporting: A business owner and advertising must know about their audiences, how their campaigns have been performing, what's working and what's not, and for that reason, powerful, effective reporting is needed, and Google Ads provides rich details reporting that covers almost every aspect of a business.
  • Display network: I think it's the area where Google Ads really lacks. Most of the time, I don't see display campaigns performing. Maybe they need to look into it and get rid of spam websites over Adsense.
  • Less control over smart shopping: Even though smart shopping usually performs well, it gives very low control for a user on it. We can't even see what's working inside a campaign, what audiences are performing well, and no search term report available.
  • Google Ads App for Android and iOS also lacks most functionalities and needs strong improvement.
Clients who are selling products such as dresses, clothes, jewelry, beauty products, etc., generally work well. Also, in some cases, it doesn't fetch a good ROAS for very small business owners. If a client is already doing well in SEO, the probability for it to perform well over Google Ads is always enhanced, and if it doesn't have a good organic reach, Google Ads also suffers.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Ads represents our main digital marketing channel. We use it to get new leads and subscribers, taking advantage of the complex optimization options with bidding modifiers for audiences, devices, and more. We use all available campaign types: search, display, smart, discovery, YouTube, and Performance Max.
  • Get new customers
  • Optimize our digital marketing PPC budget
  • Reach new customers
  • Reach our existing customers on multiple sites
  • Performance Max campaign does not allow complete reporting
  • I prefer Google Ads Editor to make massive changes in ads or campaigns
Google Ads should be the default tool for any digital marketing expert. Google's search and ad network reach is huge, and having the tools to precisely target you audiences at the right moment and place is invaluable for a successful marketing strategy. From branding to performance objectives, it has a huge array of options to create and optimize campaigns.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google Ads to advertise our products and services in Google search. It is relatively easy to use and provides us the optimal results. One of the main advantages is its integration with Google Analytics and tracking the conversion rates. Keyword Planner is another helpful thing we found in Google Ads, its so powerful, and we also use it for targeting organic traffic. For a beginner, the resources you need are readily available in the tool itself. So overall, we like using Google Ads since it gives us the results we expect.
  • We can create ads targeting specific keywords relevant to our products/services.
  • We can run different campaigns for targeting different keywords at the same time.
  • We can adjust ad spending according to our budget.
  • A detailed overview/insight of every campaign is produced so that we can plan more efficiently for the next campaign.
  • Since optimization scores are valuated by AI, sometimes ads may get disapproved.
If you are looking to generate some traffic desperately, Google Ads is the best solution. You don't have to wait for the organic traffic. Google will suggest the best title and description so that it will be helpful for potential customers and us to know more before clicking. Companies that have a fixed budget can use Google Ads with maximum trust.
Kara Hooper | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google Ads allows for immediate traffic to your website compared to SEO which is slower. It allows you to target and research keywords, allows negative keywords, flexibility creating ads with multiple formats, and setting up conversions to track results. This is a great advertising tool for businesses to be found online.
  • Run various types of Ad campaigns.
  • Increases leads, sales, and traffic.
  • Variety of features.
  • Suggestions many times aren't relevant.
  • Not as efficient as it could be.
  • Rejections on Ad campaigns.
Some clients don't understand the audience bidding for keywords so there is a bit of a learning curve to get started. If you aren't aware of certain settings then it can be easy to waste money and not receive the results you want. It's easy to scale your marketing and campaigns up or down as your business grows.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Google Ads to advertise our push notification product across many different landing pages that we have. We use around 10-15 different Google Ads accounts for our various products. It is our largest advertising product in terms of the number of conversions driven to each site each day.
  • Reporting.
  • Reach.
  • Recommendations.
  • Input internal metrics within the UI.
  • Competitor Research.
  • More inputs for automated solutions.
Well suited for B2B & B2C products. Less appropriate for individual accounts.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I took over the advertising and online presence for the agency, and what Google Ads allowed me to do is to, while I am gaining a greater domain authority, hop the line and get higher in the rankings in what our agency specializes. So I would recommend that everyone who wants to grow their online presence use Google Ads while doing the hard work in the background to grow their business.
  • It allows you to get to the top of searches for your specific topic if you pay enough.
  • Don't always go with the first thing you think of check your keywords and figure out what has the most searches.
  • Find an ad with a great clickthrough that does not have too much competition.
  • They need to give you ideas on what you should search.
  • They need to be more forthright on what it costs to get where you want.
  • They need to make it more understandable to new people.
If you have a high domain rating and ranking high in the searches already you don't need to do an ad in my opinion you already did the hard work in the backend.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Google Ads to drive more traffic to our website. Our marketing department mainly uses Google ads but the analytics team uses it for reference. It addresses our problem of growing our user-base and increasing traffic to the website.
  • Google Ads does SEO very well.
  • The user interface is pretty simple and easy to figure out
  • Has great reach.
  • Can be pretty expensive for smaller firms
  • Dashboard views sometimes have issues
  • We had some issues with customer service
It is very well suited towards B2C products where the target audiences are already expressing a good amount of interest in a specific product. However, it seems to be less effective for increasing the visibility of a new or lesser known companies. Also since, it could be pretty expensive for companies with lower budget that have to compete with large corporations.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Google Ads for its intended use... pay per click advertising. We target our customers based on location, age, and income - all of which Google Ads allows us to narrow down. It is a great marketing tool to get new customers. We set up many of our clients on the platform to attract customers for them as well.
  • Target Marketing
  • Ease of Creating PPC Ads
  • Great Reporting Features
  • If you don't know what you're doing, it will be a costly mistake. You need to target ads, and it is difficult the first time to do that.
  • There isn't a feature to run an add for a couple set date spans, just hours you want to run them or a single date span.
It really depends on your business. Some businesses will benefit greatly from pay per click ads and some will just waste endless money. Not only does your customer need to be searching for the keywords you are using, but the ad has to be enticing for them to click on it. We have also found that only advertising with Google Ads gives us better results than advertising with their search partners (like YouTube).
Ruben Diaz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Google Ads (formerly AdWords) to manage multiple business search campaigns--over 1,000 keywords and 20 campaigns. SEM solves many issues with regard to brand awareness and product awareness. Utilizing Google Ads (formerly AdWords) allows us to conquer all aspects of marketing. I'm able to add images and reviews of our products so that our potential clients see our products and see how great our products are.
  • Drive traffic
  • Keyword research
  • Campaign analytics
  • Smart bidding
  • Conversions
  • Smart bidding audience adjustments
  • Smart bidding bid adjustments
  • Distinguish between new and existing potential leads
It's basically monopolizing search because Google doesn't allow other companies to bid on Googles SERP. Google is basically everywhere and thus is the SERP of choice. Google is suited to showcase your website based on the keywords you want to be seen under. I honestly wish they kept the BMM modifiers in broad match. Switching it over to phrase match sucks.
Sydney Lovegrove | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
In my last role, our company used Google Ads across our whole marketing department. It was an option we provided to clients but only about a third would choose to utilize Google Ads. It was a great resource for driving applications at financial institutions which were our main goal. Google Ads was only one portion of our whole marketing strategy - it is a great tool to drive brand awareness! I love that you are getting right in front of your desired audience when they need you most and are searching directly for you and your business's service.
  • Reporting Dashboard
  • Ad Setup Wizard
  • Geographic Targeting
  • Keyword Pricing
  • Reporting Dashboard Organization
Google Ads is great because you can target essentially anyone - the reach is limitless. It is a good resource when you are wanting to get relevant content directly in front of the right people. It's also nice that you only pay when someone actually clicks on your ad. The platform itself does a nice job gathering any and all data you would ever need to continue improving your campaign performance.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used [Google Ads (formerly AdWords)] across the marketing and sales dept. We hired an outside ad agency that helped us with SEO and Ads. I was in charge of the agency account and kept them on track and on budget. I reviewed and supplemented the ads before publishing and helped create the keywords and ads for Avidex.
  • Making it easy to create and publish the ads
  • Helps with budget and timing
  • Product support is great!
  • Suggested keywords based on previous content
  • Help with ad timing and imaging
  • Better detailed explanation of ideas
There are many how-to videos online to help with Google Ads newbies. Google also has lots of information regarding keywords, starting your ads account, SEO, and any specific questions you may have regarding set-up. Using Google Ads is very beneficial if done correctly and goes well with other marketing campaigns. I would recommend it to any marketing professional looking to increase website traffic.
Kristopher Harris | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We are using Google Ads [(formerly AdWords)] as a digital advertising engine. It allows us to create, manage, analyze, and edit advertisements on Google. It is mostly used across the entire organization and across many different teams.
  • Create and manage advertisements on Google
  • Provide keyword and ad planning tools
  • Provide data on search traffic and queries
  • UI is sluggish and buggy at times
  • Optimization/recommendation tool has to be continuously monitored and recommendations have to be dismissed multiple times
  • Google has started limiting search query report tool and hiding low traffic search terms
Google Ads [(formerly AdWords)] is well suited when researching, creating, managing, editing, or analyze advertisements on Google. It is solely for advertisements on Google, so if you want to manage ads on other platforms, you’ll need to use those respective engines or a management tool (like Google’s SA360).
Darien Chaffart | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As a non-profit organization, we use Google Ads through the Google Ads Grant and as such have setup numerous search ads to help people discover our organization or to promote big searchable events. Currently, it is only used within our communications/marketing team, but we plan to expand usage to create targeted ads for each individual area of interest within our organization, as well as to eventually run ads targeting questions people frequently ask about Christianity and religion that would link back to an in-depth article about the subject in question.

Google Ads helps address the problem of getting our organization in front of potentially interested people, and has helped boost us ahead of other larger organizations that currently rank ahead of us in terms of SEO.
  • Keyword Research - Google Ads has a handy built in tool that helps determine important keywords to target both for Ads & SEO
  • Intuitive Analytics Dashboad - Google Ads makes it fairly simple to see and analyze important metrics on how your ads are running week after week
  • Intuitive Setup - Google Ads makes it easy to figure out how to run ads with little to no training (although training is highly recommended to run effective ads), as their interface is clean and easy to figure out (unlike competing products).
  • Google Ads allows you to make and manage multiple ads accounts; the downfall being that if you ever click "New Ads Account", that accidental account can seemingly never be deleted/removed from your login page.
  • Google Ads offers two separate dashboard views - "Summary" and "Detailed". Both are useful, however summary seemingly removes 3/4 of the features I frequently use. This only became an issue however when Google Ads first decided to change me to "Summary" view without asking my permission or informing me how to return to the "Detailed" view.
  • No matter what kind of Ads account you setup (using the non-profit grant or not), you get the exact same Google Ads account - with all the features. For non-profits under the grant, this means you have to be careful not to test that cool new feature Google is promoting that will immediately disqualify you from the grant.
  • Google Ads tries to make things simple by giving you suggestions, and will sometimes penalize you if you ignore their suggestions. The issue is when their suggestion is to add misspelled words and improper grammar into your ads - which, if you ignore, decreases your optimization score, and comes back no matter how many times it is reported.
As we only use Google Ads for search ads (under the Ad Grant), I cannot speak to their display, discovery, smart, shopping or video ads. However for our goals, which is to help people searching for an organization such as ours get connected to us, with proper setup Google Ads is very effective. We have had great success running Ads for our organization, helping hundreds of people click on our website and visit our location; and we've had great success running ads targeting big events we put on for things such as Easter and Christmas.

The only time Google Ads would not be appropriate for our usage is if we were to use it to try and target something people weren't searching for, or if we did not do our due diligence in keyword planning.
Scott Walker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Google [Ads (formerly AdWords)] on behalf of our clients for a variety of different success metrics. Many of our campaigns are focused on conversions: purchases, calls, or bookings for services. Though measuring these conversions can be a bit tricky (as with any system), Google Ads is probably the easiest to measure the actual performance. Additionally, Google Ads uses machine learning to ensure that you are optimizing your ads and placement for maximum conversions for the ad spend. Other campaigns focus on win-back and remarketing, overall web traffic, and brand recognition (awareness) campaigns. Something new we've started doing for certain clients is using the Local Services Ads (Google Guarantee). These have been tremendously helpful and are one of my new favorite tools for certain industries.
  • Automatic Ad Creation
  • Machine Learning-based refinement
  • Keyword Research
  • Performance Planning
  • Display Advertising
  • Search Advertising
  • Search Term refinement
  • Reporting is powerful but clunky
  • Budget Management leaves a lot to be desired (no monthly maximum spend option)
  • Recommendations are almost always trying to increase budget
  • Quarterly Google Ads techs are often less experienced than average user
  • Appeal Process is very vague and doesn't allow for explanations
There's no mystery here: when it comes to Search Engine Marketing, Google reigns supreme. Though you can still get decent performance from Yahoo and Bing, if you want to reach most searchers, you need to use Google Ads [(formerly AdWords)]. And, with the power and polish in Google Ads, there's rarely any reason to use a third-party ad purchasing platform. Display Advertising may be better with an different platform, but Google still has some of the best display placements and prices available.

I used to think local services (think plumbers, repair shops, etc) weren't very well suited for Google Ads [(formerly AdWords)], but recently their local inventory options and their new Local Services Ads have really made Google a powerhouse for local businesses.

There are certain business types that might find Google Ads [(formerly AdWords)] difficult to use. Google has an extensive yet confusing list of products and services it won't allow you to advertise, such as weapons, fireworks, pharmaceuticals, gambling, etc. And these categories and policies will often prevent similar or related (though not disallowed) industries to get blocked as well. So, for industries even tangentially related to risky industries, you may find Google Ads to frustrating to deal with.
April 09, 2021

Google AdWords

Missy Geyer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Google Ads is being utilized for our digital department. We run AdWords campaigns on behalf of our clients. We run anything from your typical search campaign, to display campaigns, shopping campaigns, and YouTube campaigns. We are a digital agency that can pitch and fulfill a client's Google AdWords campaign. We manage hundreds of clients on a monthly basis.
  • A strong audience
  • An easy to use UI
  • A great value proposition for clients
  • Many targeting capabilities
  • Could use some help in the ad builder, it would be great to have examples of ad copy to use.
  • The set up is easy, but it is a long process from start to finish.
Google Ads is perfectly suited for a number of client verticals. Real estate, home services, retail, restaurants, and general services, etc. It works well when there are a promotion or special driven offers to get more of a call to action. It is something great to have to run all year long and update throughout the year based off of seasonality and special offers!
March 25, 2021

Google Ads Review

Score 1 out of 10
Vetted Review
Verified User
Simply opened up an account to familiarise myself with google ads. It was going to help us gain visibility on the web and gain more prospects.
  • It is probably the best methods for reaching out to prospects, BUT sadly we have no other choice due to GOOGLE's monopoly as a research engine in western nations.
  • Ergonomic interface
  • Easy to setup an account
  • A support team that is rude and unaware how their processes work
  • They didn't know that google ads requires your payment details to sign up
  • They don't know how a campaign is set up
  • They conned me with the free voucher
  • They automatically started a campaign for me, billed me 128 euros and don't know how to activate the voucher on this bill, even if the voucher has been granted.
  • They need to fuse : Google ads, google mybusiness and google analytics, so many accounts to create if you are a company
Biggest bully on the planet ! They already have one the biggest business empires and they still take (steal) money from a small startup in France.
Beware at the beginning ! When signing up, they require payment details.
Beware when trying to request a voucher "to try" a google ad campaign, they launch it without validation (maybe a mistake on my behalf, but unlikely i would validate a campaign with my website not ready. Now they are not able to tell if i can redeem the voucher on my total bill ! Absurd! Then they tell me, "our email must be in your SPAM" . You are sending an email from google ads to a gmail?! How can you not rectify this !? Sorry, don't really have a good point for them, except google ads is only suited to you if you are in the right sectors and your clients have the good demographics







Anamaria Setti | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
I signed up as a new Google Ads user based on a promotion for new users. I don't have any prior experience using Google Ads. I tried the service to increase traffic to my website.
  • It has detailed tracking tools.
  • There is an app so you can monitor progress on your mobile.
  • You can customize settings to view stats most important to you.
  • Transparency and clarity of terms and conditions, especially for new customers.
  • Making the web interface more intuitive for new users.
  • Enable specific audience targeting in Smart Campaigns (this is done exceptionally well in Instagram ads).
  • Differentiate how Smart Campaigns are run by business size and category.
This is not a tool I'd recommend to small businesses or people new to Google Ads. Unfortunately, I responded to a Google Ads promotion aimed at exactly the aforementioned categories and got burned.

The promotion is a $150 credit for new users but the terms are vague and misleading. It should more clearly state that the credit will only apply towards a second campaign and that new users will have to pay for their first ad out of pocket. Since the promotion targets new customers it's obvious that many won't fully understand the process. I found out once the promotion completed and I saw an unexpected charge for the full cost of the campaign.

Like many other companies, Google is capitalizing on the pandemic and targeting businesses that are struggling and looking to earn new customers. Small businesses are particularly vulnerable due to limited knowledge of ad campaigns and a lack of funds. Perhaps Google Ads is far better suited to larger, more established businesses with experience running ads, a well-defined audience and the ability to spend on multiple campaigns.
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